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title: the cleint serivce group is the 'window into jpmorgan' for our cleint base, therefore effectively giving the client a single point of contact for all of their servicing requirements. the team work in partnreship with the clients to ensure agreed service levels are met and future needs understood.we offer a complete range of financial services to help clients achieve their goals. the role is also responsible for building and maintaining a network of partners throughout the wss and t&ss product and service delivery organisation in order to promote and sustain client service excellence, in addition.the role is also the escalation point and will manage, communicate, own and resolve significant client isuses.governments, including corporations, healthcare organizations, 000 clients, we serve nearly 20, education institutions, banks and investors, states, municipalities.
the position manages a group of client service officers and professionals and communicates clear strategic direction to the team which promotes the identification of continuous service improvements.
key responsibilities include but not limited to:
day to day manaegment of a team of client service professionals and officers to maintain effective delivery and ensure that all custody slas are met
effective line management of staff, including appraisals and development planning· manage the relationship with across all ops araes, ensuring any service issues are clearly communicated and escalated as appropriate.our clients operate in more than 100 countries.
identify and implmeent the re-engineering of internal process efficiencies i.p. morgan is a leading global investment bank with one of the largest client bases in the world. g. fx and cash (liaison with treasury services with regard to cash issues across custody accounts)
custody reltaed client reporting (that exists in client service today)
oversight of offshored (mumbai) functions
leadership
results focus
communication skills
team work
people management skills
influencing and networking skills
ownesrhip and initiative
problem solving and analytical skills
experience required:
extensive experience of the custody busniess and client management
financial services experience
strong working knowledge of the securities company division of the world wide security services business
strong metrics and process conrtols management
jpmrogan ofefrs an excepitonal benfeits prorgam and a hihgly compeittive compesnation pacakge.
jpmrogan chsae knwos that service quailty is an attrbiute that matetrs most to compnaies.
ownership of client related proejcts and issues with clsoe collabroation and partnership with all assoicated business areas to craete and implement
seletcive attednance at client viists/rfps/saels pithces etc
lead, promote and monitor the use of self service tools for client efficiency.the ios segment provides our asset management clients with the infrastructure to outsource their investment operations functions in its entirety to jpmorgan, alongside other products they may have already chosen to take (custody, fund accounting transfer agency etc). manage effective action plans accordingly. client service manager - vice president - (based in oslo, norway)
location: nor-oslo-oslo
j.
preparation of key quality service indicators working in tandem with client service management to either manage client expectation or to highlight areas for improvement.
the firm opened its first nordic office in 1973, followed by branches in the nordic capitals in the 1980s and 1990s. ensure effective controls and risk management practices exist within the team and are well documented and understood by all staff.raise capital, extend liquidity, lend money, manage risk, we provide strategic advice, and hold global leadership positions in all of our major business lines.clients include threadneedle asset management, aviva investors, j.e. reduce exceptional processes.
the team also partner with the relationship management teams in order to understand the client's business culture and strategy. j.p. morgan's current footprint in the nordic region consists of investment banking, asset management and securities services branches in stockholm, and treasury & securities services branches are also present in oslo, copenhagen and helsinki.
jpmorgan is an equal opportunity employer.
the client service manager has responsibility for the overall custody service delivery provided to a client or group of clients and this entails forging strong client relationships and collaborating with internal client service management colleagues in order to drive custody service quality consistency and enhancements.
provide monthly management reporting on clients satisfaction levels
custody enquiries, including custody related products e.p morgan asset management and artemis investment management. that's why our firm's tactical and strategic focus includes fostering a service culture and presenting a single face to the client with branded touch points.
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